In compliance with Australian Consumer Law and for peace of mind, we offer a manufacturer’s warranty on products we sell. Please refer to our Service & Warranty Table for quick reference. Many manufacturers have dedicated support centres designed specifically for issues in relation to their products. They may be able to provide a quicker assessment of, and remedy for, any issue with your product, even if the manufacturer’s warranty has expired. You may prefer to contact than manufacturer rather than Reward Hospitality, though you are not obligated to do this.
The following is important information regarding Product Warranty & Service with Reward Hospitality.
Australian Consumer Law & Your Rights
The Australian Consumer Law protects consumers by giving them guaranteed rights when purchasing goods and services. The ACL stipulates goods must be free of defects and perform as they are advertised. Services must be carried out with care and skill. These rights are called ‘Consumer Guarantees’ which come with all products and services purchased from Reward Hospitality.
For more information, visit the Australian Competition & Consumer Commission: https://www.accc.gov.au/consumers/buying-products-and-services
Time of Attendance
All warranty work is carried out during normal business hours (7.30am to 4pm in your time zone). After-hours services are available for customers with Reward Hospitality Accounts pending supplier or repairer availability.
Start & End Dates
Warranty cover on your product commences from the date the product is installed or commissioned (where applicable), or the sale/date of sale on the invoice (where installation or commissioning is not required).
Some supplier requires product registration on their website within a timeframe for the warranty to take effect. These are outlined in the Service & Warranty Table.
The end date of cover will be in accordance with the term for which it is covered as outlined in the Service & Warranty Table. We have taken all steps to ensure the information is correct and accurate though there may be changes to terms that are not reflected in the Table. Reward Hospitality is not responsible for any incorrect information in this table as it is provided as a guide only.
No ‘grace period’ will be applicable at the end of the warranty coverage period, unless agreed in writing.
Delayed install or storage
If a product has not been installed or commissioned within a month from purchase, the warranty start date will default to the date of the sale (invoice date) or delivery date – whichever comes first.
In the event a product is put into storage for installation or commissioning at a later date, Reward Hospitality is not responsible for any defects found in the product or non-performance to meet the requirements of the purchase when installed. Non-performance of a product due to storage conditions will not be considered a ‘warranty issue’ and will be handled at the supplier’s discretion.
Warranty Exclusions
The following are exclusions. This list is not final, but an example of exclusions that will potentially void warranties.
- Unauthorised repairs, modifications, misuse, neglect, alteration, or user damage will result in the warranty being voided
- Incorrect installation or installation by unapproved personnel will result in the warranty being voided
- Failure to properly maintain equipment per the manufacturer guidelines will result in the warranty being void
This list is not final and is under constant review. If you have any questions or would like to recommend additional information to this page, please email our Technical Service Team with your recommendation to amend the Warranty Statement page.